RETURN AND REFUND POLICY
We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or equivalent shipping service.
In the case that your shipment is lost or damaged in transit, you are responsible to file the claim with the carrier. WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES AFTER IT IS DELIVERED TO THE ADDRESS PROVIDED WITH ORDER
All Clearance items are Non-Returnable & Non-Exchangeable. No exceptions. Please pay careful attention when ordering these items.
Having issues with a product?
No problem. Simply follow these instructions to ensure your items are returned/exchanged for your money back.
Please allow us 5~7 business days for receiving and processing your online refunds.
You must provide your original email order confirmation OR packing slip for a full return. If you do not have either, you may be eligible for store credit. To be eligible for store credit, refer to our ‘Conditions’ section above.
You can also ship your order back to us. Send us an e-mail to see if your order is eligible for a full refund or store credit.
If eligible, please make sure all original packaging materials are included in your return.
1) We will email you a shipping label.
2) Print out the shipping label and attach it to your return.
3) Drop off the package at your nearest post office.
*IF the product(s) you are returning is damaged from YOUR actions, then it is up to you to pay for the shipping fees.
**Otherwise, we will cover the shipping fee and issue a full refund/exchange.
***Prices will vary depending upon your location.